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USE PROMO CODE: SPRING24 AT CHECKOUT FOR 10% OFF ON ALL ORDERS!
USE PROMO CODE: SPRING24 AT CHECKOUT FOR 10% OFF ON ALL ORDERS!

Returns & Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@westprimedirect.com. Please note that returns will need to be sent to the following address: 5751 Chino Ave, Chino CA 91710

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at help@westprimedirect.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

The following products must be both new and unopened in their original packaging to qualify for the 30-day return policy above; these products can never be returned if used or opened:

  • Mask Cushions / Pillows
  • Mask Frames / Headgear
  • Mask Accessories (including chin straps, and mask liners)
  • All CPAP Parts and Supplies (including filters, filter covers, side covers, water tubs/tanks/reservoirs, power supply cords, SD cards, and air outlet pieces)
  • CPAP Therapy Accessory Items (including nose pads and DryMouth tablets)
  • CPAP Hose Lift & Support
  • CPAP travel cases
  • CPAP Tubing (including Airmini tubing)
  • Tubing Adapters
  • Battery and Power Converters / Adapters
  • CPAP Cleaning Fluids and Wipes
  • CPAP Pillows
  • Oxygen Concentrator filters
  • Nasal cannulas

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@westprimedirect.com

As of January 25, 2024, Philips Respironics has announced that they've discontinued their Respiratory Portfolio.

Effective immediately for customers in the US & US territories, Philips has made the decision to discontinue the manufacture and sale of certain hospital and consumer respiratory products.

Official Philips Voluntary Recall Information

Official FDA Statement

Why WestPrime?

WestPrime has platforms that provide an alternative which are in many cases, technically superior to the aforementioned discontinued products.

With over 25 years of experience and expertise supporting clients in respiratory and ventilation applications, we have the technical support to provide and maintain these platforms and services in an optimal function-- saving you time and money.

Similar Alternatives to Recalled Products

Flight 60T - Turbine Edition

Flight 60T - Turbine Edition

The Flight 60T is a fully independent turbine-based ventilator, designed to be a reliable, value-driven solution for ventilation across the spectrum of care. Deployed worldwide, its' volume & pressure-controlled capabilities allow for both invasive and noninvasive ventilation.

Learn More
Vivo 45 LS

Vivo 45 LS

The ultra-portable Vivo 45 LS (Life Support) ventilator is designed to offer a wide range of ventilation modes to suit the individual needs of adult and pediatric patients. It features a built-in humidifier, heated wire circuit, and a comprehensive set of modes that include Auto-EPAP and High Flow Nasal Therapy.

Learn More
Contact Us

Contact Us

Expert Support - Monday to Friday

8:30 am to 5:00 pm PST

1-714-529-2027

customerservice@westprime.com