We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address: 5751 Chino Ave, Chino CA 91710
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
The following products must be both new and unopened in their original packaging to qualify for the 30-day return policy above; these products can never be returned if used or opened:
- Mask Cushions / Pillows
- Mask Frames / Headgear
- Mask Accessories (including chin straps, and mask liners)
- All CPAP Parts and Supplies (including filters, filter covers, side covers, water tubs/tanks/reservoirs, power supply cords, SD cards, and air outlet pieces)
- CPAP Therapy Accessory Items (including nose pads and DryMouth tablets)
- CPAP Hose Lift & Support
- CPAP travel cases
- CPAP Tubing (including Airmini tubing)
- Tubing Adapters
- Battery and Power Converters / Adapters
- CPAP Cleaning Fluids and Wipes
- CPAP Pillows
- Oxygen Concentrator filters
- Nasal cannulas
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org